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Do web celebrities suck at email?

Have you ever tried sending an email to one of the “web celebrities”. Some of them would have autoresponders like “Sorry, I’m really bad at my email currently, I get a lot of them. I might not respond to yours” or something similar. For a while I thought that those guys are just a bit lazy. I get over 1000 emails every week and somehow I manage. I use Sanebox, try to do a proper filtering, Inbox zero, etc. I’m sure they get 10x that but still - if only they wanted to put some more effort…

Have you ever tried sending an email to one of the “web celebrities”. Some of them would have autoresponders like “Sorry, I’m really bad at my email currently, I get a lot of them. I might not respond to yours” or something similar. For a while I thought that those guys are just a bit lazy. I get over 1000 emails every week and somehow I manage. I use Sanebox, try to do a proper filtering, Inbox zero, etc. I’m sure they get 10x that but still - if only they wanted to put some more effort… Originally posted on wiktorschmidt.com

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"i encourage you to spend less time reading my auto-responder, and more time reading a good book or playing Angry Birds" - Dave McClure

Have you ever tried sending an email to one of the “web celebrities”. Some of them would have autoresponders like “Sorry, I’m really bad at my email currently, I get a lot of them. I might not respond to yours” or something similar. For a while I thought that those guys are just a bit lazy. I get over 1000 emails every week and somehow I manage. I use Sanebox, try to do a proper filtering, Inbox zero, etc. I’m sure they get 10x that but still - if only they wanted to put some more effort…

But then it struck me - what if email is not the most efficient way of communicating with strangers. It sure works well with people you know and trust, but strangers (especially when you are a celebrity) tend to ask the same questions over and over again. That’s why companies create FAQs and make customer service scripts.

And then I thought about the recent GOAP twitter battle that seems to have been started by this tweet and resulted in the president of Croatia personally inviting Dave. This would never happen if I just sent Dave an email and he responded.

A friend of mine has a rule that if someone emails him a question, for which he thinks the answer could be beneficial to more than one person, he posts an answer on his blog and sends back a link.

Do you think it’s smart or just rude “not to do email”?

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