Today, more and more businesses are trying to load their products with technology. From smartphones to washing machines, we see a lot of embedded technology that greatly enhances their functionality and improves convenience and personalisation.
However, this often creates complexity that has the potential to reduce the effectiveness of product strategies and sales. This complexity is a result of an interplay of a number of factors, including:
Here, we’re going to go through methods used to prevent complexity and introduce a whole new game plan to resolve this issue.
Creating a useful product that provides delightful experiences and is easy to use is an art as much as a science. Many products fail shortly after launch because product managers and technical specialists fail to provide meaningful value. This is why detecting these situations, which can be done, for example, at the Product Design Sprint stage, is crucial at the very beginning of creating a digital product.
A truly great product, whether it’s a washing machine or an app, provides an innovative approach to solving a problem that a target audience has, and causes change in people’s behavior. These products are well-known and admired, and every product manager wants to create something like them.
The main goal of every manager working on a digital product is threefold:
Remember: you need to build a technically feasible and economically viable innovation that many people care about. Unnecessary product complexity, on the other hand, means that only a few customers want it.
Unnecessary complexity is created by a number of factors, including the following.
Developers sometimes fail to understand that poor architecture decisions upfront can have painful downstream implications. In many companies, developers don’t have the software-engineering skills required to anticipate potential upgrade and programming issues.
Issues like these can create unnecessary complexity by making poor design decisions and negatively affecting the architecture presented to the end user, making it hard to understand and use. In turn, the complexity can be harmful to the reputation of the business and lead to additional costs, so it should be avoided with good architecture design.
To find out what digital product must be built, one should explore the problem-solution space and understand the business opportunity. The most important goal here is to identify a problem which is significant enough and worth solving for a particular customer group that – on the other hand – would want to buy it. Also, finding ways to provide a proper solution that has the potential to make an appreciable impact in people’s lives is necessary.
The best way to ensure a pleasant user experience is to place the end user at the center of the problem-solving exploration. This will increase the chance that you’ll develop something that everybody wants to use. Making general assumptions is a very dangerous road because it doesn’t allow you to empathize with the product’s target customer group.
When one figures out if the digital product is something one wants to use, the next step is to find product-market fit, which means: produce something and keep improving it until that product provides economic viability and user value.
In other words, the business needs to ensure that it’s building the right product for the right customer group and that the need they address has not been already solved. This also means there is a need to constantly improve quality, features, and design based on the feedback from the target customer group.
For many online businesses, a conflict between digital products and business strategy – or sometimes even a lack of this link – is a problem. The modern online business environment requires a faster pace of product change and a longer learning period. If a business doesn’t adapt to these conditions, it faces a high risk of increasing costs, or even failure.
To make sure that the strategy for a digital product is sustainable, business considerations must drive technical considerations. If programmers are facing pressure from the management to develop a new product in a quick and cost-efficient way, a conflict between business strategy and a technical capacity will emerge.
A great tool for tracking, analysing, and taking action on customer-related data. For example, it can be used to capture and visualise every interaction between a businesses and its customers, track customer journeys, and trigger real-time actions based on user behaviour.
By using this tool, you can determine the soft spots in your conversion funnel and improve them along the way.
In the current online business environment, writing does not only land on the marketing team’s desk. A business needs to provide written content for user-facing touchpoints. This content should not only embody the voice of the business, but also consider the level of helpfulness to the target audience.
This UX writing tool can help you achieve that. Not only does it produce user-oriented content, but it also collects feedback from legal, marketing, and business departments to ensure that the final product is aligned with business goals and budgets.
Use this tool to find out what your users think of your online resource. This is done by gaining insights into customer behaviors delivered by real-time reports generated by Helio.
The tool provides clear, actionable results that can be used for UX improvement.
A popular tool for creating quick, hassle-free website mockups to collect pre-coding feedback. By allowing to reproduce the experience of sketching on a whiteboard, it can be helpful to generate more UX-related ideas and discover the best solutions.
As an online product/service provider, you can integrate your offering with Google Analytics to produce a better solution for your customers. This tool is great because it allows you to measure the full customer journey in all its complexity and generate useful insights.
This is an all-in-one solution for understanding your target audience. With Hotjar, you can visualise behaviour with heatmaps, see the visitors’ behaviour on the site using recordings, determine conversion funnels, analyse web forms, collect feedback, and do other useful things. All these features are designed to help you come up with a product or service which will be appreciated by consumers.
That’s why solving unnecessary complexity by establishing the right framework for development of digital products is the best strategy for achieving product goals.
I hope this guide will help you started on ensuring that simplification is a core component of your product strategy. The customers are going to get exactly what they want - whether they get it from you or someone else - so do your best to ensure that your product meets their needs.
And the reward for that will include higher conversions, positive user feedback and business growth.
Lucy Benton is a marketing specialist, business consultant and helps people to turn their dreams into profitable businesses. Currently she is writing for marketing and business resources. Lucy also has her own blog, Prowritingpartner.com, where you can check out her latest publications. If you’re interested in working with Lucy, you can find her on Twitter.