Customer Success Team Leader

We are Netguru, a software services and consulting company, ranked for the third time as one of the fastest growing IT companies in Central Europe. We maintain an unshakable passion for developing web and mobile applications on behalf of our clients worldwide. We’ve managed to build an outstanding organisational culture based on strong values of transparency, team spirit, regular feedback, and continuous learning.

That’s why we are currently looking for an extraordinary manager to lead our constantly growing team of Account Executives.

If you join us, you will:

  • lead a team of experienced and highly qualified Account Executives;
  • enjoy a high degree of independence in planning the development of your team;
  • work in close cooperation with Head of Business Development on creating the strategy of further development;
  • build relations with global clients mostly from Europe and the United States;
  • implement and introducing new ideas and processes that lead to higher upsells and minimizing churn;
  • get attractive performance based bonuses.
  • have a chance to exchange experiences with some of the most ambitious business development professionals in other sales teams: outreach and inbound

You will be responsible for:

  • building and nurturing relationships with current clients and watching over  exceptional customer experience on a daily basis
  • being the first line of support for the Account Executive team, responding to the team’s questions and issues, assisting in difficult situations, and coaching others
  • setting objectives and tracking the progress of each team member and managing your team’s performance
  • building and motivating the team as well as  developing a plan for educational activities

We are looking for a person who:

  • has worked in a services company, especially a marketing agency, software house, or a SaaS company
  • has 3+ years of experience in successfully growing key accounts
  • has at least a year of experience leading a team of Account Executives
  • have an excellent command of written and spoken English (minimum C1); Polish is not required,
  • is a natural communicator with excellent negotiation, persuasive, presentation, and interpersonal skills
  • can efficiently gather feedback, evaluate it, and set key goals
  • has strong critical thinking abilities, analytical skills and a high degree of assertiveness
  • has had experience in using CRM or similar tools (such as Salesforce), including business process development

We would be even happier if you:

  • have some experience of working in Western Europe or the US

Perks & Benefits:

  • Macbook and extra accessories
  • Private health insurance and a multisport card
  • Individual co-financed educational plan
  • Free sandwiches and half-price lunches
  • Team Retreats and team meet-ups on a regular basis

Ready to take your career to the next level? Click “apply” button and join us.

PLN 12,812 - 14,750 + VAT (B2B) + bonuses
or PLN 10,450 - 12,000 PLN gross (UoP) + bonuses
Deadline: ongoing
Poznań, Warsaw, remotely
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