Support Engineer

We are Netguru, a team of specialists creating web and mobile applications on behalf of clients worldwide – we always strive to make a name for ourselves in the world of software development. 

We have built an outstanding organisational culture based on transparency, team spirit, regular feedback, and continuous learning. Currently, we’re on the lookout for a passionate Support Engineer who could join our team. If you have the talent and the skills it takes, apply NOW!

Netguru-Biuro-2018-5446 (1)

 

Joining Netguru means:

  • Working with an experienced and open-minded team of software specialists,
  • Constant development of your hard and soft skills (e.g. internal webinars or international and local conferences),
  • Learning and polishing the skills which will make a perfect foundation for a future promotion and pay rise at Netguru.

What are the responsibilities of a Support Engineer?

  • Supporting Netguru employees with: access and usage of Github, Jira, Confluence, G-Suite apps, CI tools like CircleCi, Code Climate, Bitrise etc. Management of orders and stock control using Freshservice platform.
  • Support with MacOS, iOS, Android, Linux hardware.
  • LAN and Wifi network management.
  • Stock control, orders and staff hardware management as well as dispatch of equipment to end users.
  • Cooperation with suppliers and equipment resellers.
  • Planning, dispatch and monitoring of IT equipment orders for all internal stakeholders.
  • Working in collaboration with multiple departments across organisations, ie. operations, finance, dev teams, DevOps.Tools and apps access management for all Netguru employees.
  • Developing automation tools and processes for internal non-IT departments.
  • Constant evolution and review of Support Team internal processes and strategies.
  • Technical onboarding for new employees.

Requirements:

  • Knowledge and experience of working with G-Suite platform, Github, Jira,
  • Knowledge and experience of LAN/WAN networks (experience of using Unify equipment is a plus),
  • Experience in support of MacOs, Linux, iOS, Android users,
  • Knowledge and experience in implementation and management of antivirus solutions (ESET, Trend Micro etc),
  • Ability to work independently under a minimal supervision in a dynamic environment,
  • Ability to manage own work time and tasks effectively,
  • Experience of working with MDM solutions an advantage,
  • Proven knowledge and experience in practical usage of scripting languages to automate processes (bash/ruby/python) is an advantage,
  • Good command of written and spoken English and Polish (CEFR B2+).

Perks & benefits:

  • MacBook — we like to work with the best equipment,
  • Additional accessories for your computer to make your work even more efficient and comfortable,
  • Luxury private health insurance package with dental care + MultiSportPlus card,
  • Optional life insurance for you and your family,
  • Individual growth budget for your educational plan,
  • Free sandwiches and half-price lunches,
  • Team Retreats and Team Meetups which allow you to spend time with your team and bond,
  • If you want to read more about it check our 7 reasons to work at Netguru.

We are just getting started 🚀 Ready to face the challenge?

PLN 6,500 + VAT (B2B)
PLN 5,200 gross (UoP)
Deadline: ongoing
Poznań, Warszawa
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